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These are exactly the same files (SupportCandy – Service Level Agreement (SLA)) distributed by PSM Web Solutions. We don’t offer any additional author services like the author’s support and license keys (read our FAQ for more information). If you require support, we suggest you buy the product directly from the official developer sales page using the link below.
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Plugin Page Sales Page Documentation Change Logs
SLA (Service Level Agreement) adds the ability to keep track of ticket timing set in SLA Policies. You can set SLA policies in settings with conditions and time. Whenever there is any activity in the ticket e.g. create a ticket, change status, reply ticket, etc. SLA policies are checked for it and add first matched policy time to it. You can add it to your ticket list. By setting it default order by in ticket…