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These are exactly the same files (SupportCandy – Export Tickets) distributed by PSM Web Solutions. We don’t offer any additional author services like the author’s support and license keys (read our FAQ for more information). If you require support, we suggest you buy the product directly from the official developer sales page using the link below.
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This add-on enables the CSV export functionality of the tickets. It exports all fields available for the ticket list (even it is not set in the list) but not others like attachments, description, replies, etc.