Choose Your Desired Option(s)
These are exactly the same files (SupportCandy – Agentgroups) distributed by PSM Web Solutions. We don’t offer any additional author services like the author’s support and license keys (read our FAQ for more information). If you require support, we suggest you buy the product directly from the official developer sales page using the link below.
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Plugin Page Sales Page Documentation Change Logs
As the name suggests, you can create groups of agents to whom you can assign tickets to just like individual agents. Every agent in the group can manage tickets assigned to the group. If you want to assign a ticket to a group and expect any available agent in the group to pick the ticket, this add-on is for you.