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These are exactly the same files (WooCommerce Freshdesk) distributed by Automattic. We don’t offer any additional author services like the author’s support and license keys (read our FAQ for more information). If you require support, we suggest you buy the product directly from the official developer sales page using the link below.
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Now connect your WooCommerce store with your Freshdesk help desk account with this plugin. Now you can help your customers with your Freshdesk account and can reply to the support tickets directly from the dashboard.